Privacy Policy
Your privacy matters to us - here's how we protect it
Last updated: March 15, 2025
Who We Are
Lightavolt operates as a specialized IT service provider focusing on bug tracking and reporting solutions. We're based in Taiwan and serve clients who need reliable, transparent software quality management. This privacy policy explains how we handle your personal information when you use our services or visit our website.
We believe privacy should be straightforward, not buried in legal jargon. That's why we've written this policy in plain language - because you deserve to understand exactly how your information is used.
Taiwan Privacy Law Compliance
As a Taiwan-based company, we comply with the Personal Data Protection Act (PDPA) and related regulations. This means your personal data receives protection under Taiwan's comprehensive privacy framework, which includes strict requirements for data collection, processing, and international transfers.
What Information We Collect
We only collect information that helps us provide better bug tracking services. Here's what we gather and why:
Information You Give Us Directly
- Contact details when you reach out for support or consultations
- Account information if you sign up for our services
- Bug reports and technical details you submit through our platform
- Payment information for billing (processed through secure third-party processors)
- Communication preferences and feedback
Information We Collect Automatically
- Website usage data to improve our platform performance
- Technical logs that help us troubleshoot issues
- Browser and device information for compatibility purposes
- IP addresses and general location data (country/region level only)
We don't collect sensitive personal data unless it's directly relevant to resolving technical issues you've reported. And we never sell your information to third parties - that's not our business model.
How We Use Your Information
Your data serves specific purposes that directly benefit your experience with our services:
Primary Uses: We use your information to deliver bug tracking services, communicate about technical issues, process payments, and provide customer support. Everything revolves around making our platform work better for you.
We might also use aggregated, anonymized data to understand how people interact with our platform. This helps us identify common pain points and improve our bug tracking tools. But this analysis never includes personally identifiable information.
Marketing communications only happen if you've specifically opted in. We respect your inbox - our focus is on providing excellent technical services, not flooding you with promotional emails.
Your Rights and How to Exercise Them
You have significant control over your personal data. Here are your rights and how to use them:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days in a readable format.
Correct Information
Update or fix any incorrect personal data. You can do this through your account settings or by contacting us directly.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations we might have.
Limit Processing
Restrict how we use your data in certain circumstances, such as while we verify its accuracy.
Data Portability
Get your data in a machine-readable format to transfer to another service provider if you choose.
Withdraw Consent
Stop us from processing data where we rely on your consent, such as marketing communications.
To exercise these rights, contact us using the information below. We'll respond promptly and won't charge fees unless your request is clearly unfounded or excessive.
How We Protect Your Information
Security isn't an afterthought in our bug tracking business - it's fundamental to everything we do. We implement multiple layers of protection:
Encryption
Data encrypted in transit and at rest using industry-standard protocols
Access Controls
Strict employee access limits based on job requirements
Regular Audits
Ongoing security assessments and vulnerability testing
Secure Infrastructure
Protected servers with monitoring and incident response procedures
While we can't guarantee perfect security (no one can), we invest significantly in protecting your data. We also have incident response procedures in place and will notify you promptly if any breach affects your personal information.
Data Sharing and Transfers
We keep data sharing to a minimum and only work with trusted partners who meet our security standards:
Limited Sharing: We share personal data only with service providers who help us operate our platform (like payment processors or cloud hosting providers). These partners are contractually required to protect your information and can only use it for specified purposes.
Some of our service providers operate outside Taiwan, which means your data might be transferred internationally. When this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions that provide equivalent protection.
We'll never sell your personal data or share it for marketing purposes without your explicit consent. If we need to disclose information for legal reasons (like complying with a court order), we'll notify you when legally permitted to do so.
Data Retention and Deletion
We don't keep your data forever. Our retention periods depend on the type of information and why we collected it:
Retention Schedule
Account Data: Kept while your account is active, plus 2 years after closure for legal compliance
Bug Reports: Retained for 5 years to maintain service history and improve our platform
Communication Records: Saved for 3 years to provide consistent customer support
Website Analytics: Aggregated data kept indefinitely, but individual identifiers removed after 26 months
You can request earlier deletion of your data, and we'll honor this request unless we have legitimate legal or business reasons to retain specific information. We'll explain any retention requirements clearly if they apply to your situation.
Cookies and Tracking
Our website uses cookies to improve functionality and understand how people use our platform. We keep cookie usage minimal and purposeful:
Essential Cookies
- Authentication cookies that keep you logged in securely
- Session cookies that maintain your preferences during your visit
- Security cookies that protect against unauthorized access
Analytics Cookies (Optional)
- Usage tracking to identify popular features and common problems
- Performance monitoring to optimize page loading times
- Error tracking to catch and fix technical issues
You can control cookie settings through your browser preferences. Disabling essential cookies might affect platform functionality, but you can always opt out of analytics cookies without impacting your ability to use our services.
Changes to This Policy
Privacy laws and our business practices evolve, so we might need to update this policy occasionally. When we make changes:
We'll post the updated policy on our website and notify active users via email for significant changes. The "Last updated" date at the top shows when the current version took effect. We recommend checking this page periodically, especially if privacy is important to your business operations.
Major changes will include a transition period where both old and new policies apply, giving you time to review the updates and make informed decisions about continuing to use our services.
Questions About Your Privacy?
We're here to help with any privacy concerns or questions about how we handle your data.
Renwu District, Kaohsiung City
Taiwan 81451
Response time for privacy inquiries: Within 3 business days for simple questions, up to 30 days for complex data requests.